Shipping policy
this shipping policy explains how orders placed on our website are processed and delivered by kavero inc (“we”, “us”, or “our”).
company information
company name: kavero inc
address: 5142 n academy blvd unit 4328, colorado springs, co 80918, us
email: info@kaverodolls.com
phone: +1 (719) 443-1660
shipping area
we currently ship orders within the united states only. if your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel and refund it.
carriers
we work with reliable shipping providers such as usps, ups, and fedex to ensure safe and efficient delivery. the carrier used for your order may depend on package size, weight, destination, and available service options.
order processing time
because our products include handmade dolls, soft toys, gift sets, and related accessories, each order may require careful handling, quality checking, and protective packaging before shipment.
orders are typically processed within 1–3 business days after payment confirmation. business days are monday through friday, excluding u.s. public holidays.
during peak seasons, holidays, or promotional periods, processing times may be slightly extended.
packaging
all items are carefully packaged to ensure they arrive in excellent condition.
depending on the product type, such as handmade dolls, soft toys, accessories, or gift sets, packaging may include protective wrapping, sealed polybags, sturdy cartons, and cushioning materials to prevent damage during transit.
gift packaging or special packaging requests may incur additional fees, which will be clearly shown at checkout when applicable.
estimated delivery time
estimated delivery times are displayed at checkout based on your shipping address and selected shipping method. these estimates may vary depending on weather conditions, holidays, carrier delays, or other unforeseen circumstances.
shipping costs
shipping fees are calculated at checkout based on destination, package weight, size, and selected shipping method. applicable taxes, if any, will be shown separately.
free standard shipping is available on orders of $58.00 or more.
please note that the order subtotal after discounts or promotional codes must still meet the $58.00 threshold to qualify.
additional fees may apply for expedited shipping, gift packaging, or special handling services. all charges will be clearly displayed before checkout.
order tracking
once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment status.
address accuracy
please ensure that your shipping address is complete and accurate, including apartment, suite, unit number, and a valid phone number.
we are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information. if a package is returned due to address issues, reshipment fees may apply.
damaged or lost items
although we take care to package all items securely, issues may occasionally occur during transit.
if your order is lost or arrives damaged, please:
take clear photos of the outer packaging
take photos of the inner packaging
take photos of the damaged item
contact us with your order number and supporting photos
we will review your case and provide a solution in accordance with our refund & return policy, which may include replacement, partial refund, or full refund depending on the situation.
risk of loss
risk of loss or damage transfers to the customer once the package is handed over to the carrier. however, we will assist in reviewing and resolving delivery issues caused by carrier delays or other uncontrollable factors in line with our policies.
additional packaging & insurance
some orders may require additional protective packaging or shipping insurance depending on product type, order value, or shipping destination. any applicable fees will be clearly disclosed at checkout before payment.
changes to this shipping policy
we may update this shipping policy from time to time. the latest version will always be posted on our website with an updated “last updated” date. continued use of the website after changes constitutes acceptance of the revised policy.
contact information
if you have any questions about shipping or delivery, please contact:
kavero inc – shipping support
email: info@kaverodolls.com
phone: +1 (719) 443-1660
address: 5142 n academy blvd unit 4328, colorado springs, co 80918, us